RETURNS & EXCHANGES

WE DO NOT OFFER RETURNS, ONLY EXCHANGES FOR STORE CREDIT WITH A 10% RESTOCK FEE.

IF YOU ARE NOT COMPLETELY SATISFIED OR HAVE ORDERED THE WRONG COLOR, WE ARE MORE THAN HAPPY TO OFFER YOU AN EXCHANGE FOR STORE CREDIT. THE EXCHANGE MUST BE MADE WITHIN 7 DAYS OF ORIGINAL PURCHASE & WE MUST RECEIVE THE PACKAGE WITHIN 14 DAYS OF ORIGINAL ORDER DATE. IN ORDER TO BE ELIGIBLE FOR AN EXCHANGE, THE HAIR MUST BE UNUSED, UNOPENED, AND IN THE ORIGINAL PACKAGING.  

THE CUSTOMER IS RESPONSIBLE FOR THE RETURN LABEL. USED OR PRODUCT THAT IS NOT ATTACHED TO THE ORIGINAL PACKAGING CANNOT BE EXCHANGED AND WILL BE SENT BACK TO YOU. TRUE EXCLUSIVE IS NOT RESPONSIBLE FOR ANY SHIPPING FEES OR LOST PACKAGES.

TO START AN EXCHANGE, PLEASE EMAIL TRUEHAIRLOFT@YAHOO.COM WITHIN 7 DAYS OF YOUR ORIGINAL ORDER DATE. IN THE EMAIL, PLEASE INCLUDE YOUR ORDER NUMBER AND THE ITEM(S) YOU ARE WANTING TO SEND BACK. WE MUST RECEIVE THE PACKAGE WITHIN 14 DAYS OF THE ORIGINAL ORDER DATE. ONCE WE RECEIVE YOUR PACKAGE, WE WILL ISSUE STORE CREDIT (10% RESTOCK FEE) TO THE EMAIL USED FOR THE ORDER. STORE CREDIT DOES NOT EXPIRE.

TRUE EXCLUSIVE IS NOT RESPONSIBLE FOR ANY DAMAGE DONE BY THE EXTENSION INSTALLATION.

IF YOU WERE SHIPPED THE WRONG ORDER OR A FAULTY ITEM, PLEASE NOTIFY US IMMEDIATELY BY CONTACTING TRUEHAIRLOFT@YAHOO.COM PLEASE INCLUDE YOUR ORDER NUMBER AND FAULT OR INCORRECT ITEM. WE WILL SEND YOU THE CORRECT ITEM UPON RECEIPT OF PROOF THAT YOU HAVE SENT BACK THE WRONG OR FAULTY ITEM. IF YOU FEEL THE HAIR IS FAULTY, WE DO ASK THAT YOU MAIL BACK THE HAIR OR VISIT US IN PERSON FOR TESTING AND INSPECTION. 

SHIPPING IS NON-REFUNDABLE EXCEPT IN CASES WHERE WE MAY HAVE MADE AN ERROR.  

OUR HAIR IS 100% EASTERN EUROPEAN HUMAN HAIR AND MAY HAVE SLIGHT COLOR VARIATIONS THAT CAN BE EXPECTED. AS A RESULT, WE CAN NOT GUARANTEE PERFECT COLOR CONSISTENCY WITH EACH PACK OF HAIR ALTHOUGH WE WILL DO OUR BEST TO RECTIFY ANY ISSUES AND PLEASE OUR CUSTOMERS.

PRICE ADJUSTMENTS

WE DO NOT OFFER PRICE ADJUSTMENTS FOR ORDERS AFTER THEY ARE SHIPPED OUT.

WARRANTY

TRUE EXCLUSIVE HAIR EXTENSIONS ARE COVERED UNDER A 90 DAY WARRANTY (FROM THE DATE OF PURCHASE) FOR ANY DEFECTS THAT COULD’VE OCCURRED DURING THE PRODUCTION PHASE.  REQUESTS MADE AFTER THE 3 MONTH PERIOD WILL BE REJECTED.  THE HAIR MUST BE RETURNED TO US FOR INSPECTION WITHIN 3 WEEKS OF CONTACTING US.

ANY PRODUCTS UNDER THE FOLLOWING CONDITIONS WILL VOID THE WARRANTY:

* ANY CHEMICAL TREATMENTS

* COLORING, ROOTING, TONING, LIFTING

* FAILURE TO PROPERLY TAKE CARE OF EXTENSIONS (IE: NOT DRYING THE WEFTS)

* OVER-USE OF PURPLE SHAMPOO

* FAILURE TO USE EXTENSION SAFE PRODUCTS

* OCEAN OR CHLORINE EXPOSURE

* PRODUCT ALTERATIONS

* CUTTING THE HAND TIED WEFTS (CAUSING THEM TO UNRAVEL)